The time it takes to process a claim depends on several factors. There is no single timeframe, but there are some benchmarks.
What affects the timeline
- The nature and severity of the claim.
- The completeness of the file: a complete file from the start speeds everything up.
- The need for an expert assessment or a quote.
- Any third parties involved (another insurer, recovery action…).
The best accelerator
A complete file and clear supporting documents from the outset greatly reduce back-and-forth. This is the most effective lever to be compensated faster.
Follow-up with your agency
We track progress with you and follow up where needed. For any question about the status of your file, contact us on +352 27 99 72 72.
General information, subject to legal and contractual conditions and your personal situation; to be confirmed with the ACD (Luxembourg tax authority) or a qualified professional.